Group bookings cannot be partially cancelled. You can reschedule the whole group, or cancel the entire booking and book again. Rescheduling: ・Please let us know at least 72 hours before your session, and give us the phone number and name on your booking. ・Your first reschedule is free. From the second reschedule onward, a 10% fee applies. ・We can't reschedule with less than 72 hours' notice. If you don't show up, it counts as a no-show and is not refunded. Unexpected situations: If something unexpected or beyond your control comes up less than 72 hours before your session, please call us. We'll look at that day's schedule and do our best to help on a case-by-case basis. ✸ Special Cases If you book less than 7 days before your session: Because of our workshop schedule, these bookings can't be cancelled. Your first reschedule is free. From the second reschedule onward, a 10% fee applies. Events beyond our control (such as natural disasters or disease outbreaks): We'll help you reschedule first. If rescheduling isn't possible, please call us. Once we've agreed, refunds are as follows: Cancel 4–7 days before your session: 50% refund Cancel 1–3 days before your session: 30% refund Cancel on the day of your session: no refund Note: All refunds will be processed within 7–14 business days after confirmation.